Online Reviews

Enhanced CMA powers announced to help cut fake reviews

20-Apr-2022 By Restaurant

The Government has announced plans to improve consumer protections, including reforms to boost competition and to make it illegal to post or host fake reviews.

Making a name for yourself – how businesses can successfully manage their online reputations

09-Dec-2021 By Restaurant

A business’ reputation has never been more important, and in today’s digital world it can be made or destroyed online.

TripAdvisor removed 'over one million' fake reviews in 2018

17-Sep-2019 By Sophie Witts

TripAdvisor has released its first Transparency Report to counter claims it is failing to tackle fake reviews.

The name game: why it's time to take your online reputation seriously

01-Jul-2019 By Restaurant magazine

The proliferation of social media and review sites means a restaurant’s online reputation is under constant scrutiny and flux. We gathered a group of restaurant marketers to discuss how businesses can manage their online reputations and even enhance them.

Third of younger diners avoid restaurants with no online presence

10-Dec-2018 By Sophie Witts

A third of 18-24-year-olds would not eat at a restaurant that has no online menu or social media presence, according to research from Barclaycard.

Does your online reputation hang in the balance?

20-Sep-2018 By Restaurant Magazine

Restaurants must harness the power of the internet if they want to boost and maintain their reputation

Seller of fake TripAdvisor reviews jailed in "landmark" case

12-Sep-2018 By Sophie Witts

A person who posted fake online reviews on TripAdvisor has been jailed in one of the first convictions of its kind.

Researchers developing software to combat fake online reviews

28-Jul-2011 By Lorraine Heller

Researchers from Cornell University are developing computer software to identify fraudulent online reviews, with initial tests on hotel reviews found to be 90 per cent accurate.